Phoenix Leadership Group -
Andrew Henderson – Owner/Managing Principal
Andrew is the Chief Executive and Founder of Phoenix Consulting. Since 1997 Andrew had been predominantly involved in Project Management and Business Development. He commenced Phoenix in 2002.
He has managed projects or run project offices for many major corporations, in UK, Asia and Australia and New Zealand.
His specialisation is Project Management, Solutions Design and large scale systems and process implementations. His industry experience covers financial services, gaming, telecommunications and public sector.
Andrew has a Diploma in Equity Markets, Master of Science in Information Technology and is a Member of the Australian Institute of Company Directors and a Senior Fellow of FINSIA.
Hayden Kelly – Owner/Principal – Productivity
Hayden is an equity Partner and a Principal in Phoenix Consulting. Previously Hayden spent 33 years in the telecommunications industry where he held a number of executive positions across a wide variety of disciplines.
Hayden has an unparalleled track record of achievement in change through strategic thinking and implementation of business efficiency, resulting in real business savings and fundamental improvements in business performance. He has had responsibility for workforces of up to 5,000 people and his specialist areas include:
Procurement
Hayden implemented strategic procurement in Telstra and in his time at Phoenix has managed procurement programs in a number of industry sectors, typically delivering measured savings in the order of 10-15%.
Fleet / Logistics
Hayden has managed fleets of up to 20,000 vehicles and delivered up to 30% in reduced operating costs and has delivered outsourcing of a national logistics function with a net 15% cost reduction.
Mergers and Acquisitions
During his time at Phoenix, Hayden has led post M&A synergy delivery for two ($200m plus) acquisitions. In both cases, projected financial outcomes were exceeded and measured within a 90 day time frame.
Process Improvement
Hayden has delivered at Telstra and Phoenix, significant redesign and implementation of end to end business processes in both front of house and back of house, resulting in expense reduction and/or revenue improvement.
Bill Black – General Manager- Principal
Bill runs the day to day operations of the company. He has held leadership and executive roles in large scale transformation programs, productivity improvement, outsourcing, service delivery functions, strategic sourcing/procurement/vendor management and facilities asset/ management.
His specialization is Strategic Sourcing/Procurement, Process Improvement, Productivity and Communication and Change Management. His Industry experience covers telecommunications, education, IT and public sector.
Bill has a Masters of Management, Graduate Diploma in Management and Diploma in Business and is a Member of the Chartered Institute Procurement and Supply.
Key Skills:
- Leadership, change management and communication.
- Strategic Procurement and Vendor Management
- Productivity
- Outsource Leadership
- Project Leadership
- Business performance and operational reviews.
- People Management.
Tony is a Melbourne based Principal of Phoenix and practice lead for Strategic Leadership . His career has involved responsibilities in the fields of IT Strategic Leadership, IT Organisation Change Management, IT Delivery, IT Security & Risk Management, Outsourcing, Contract Negotiation, Contract Management, IT Operations and IT Performance Improvement. His experience in IT extends over 34 years predominately in the Telecommunication sector and including exposure to the Energy, Manufacturing and small business sectors. He has a passion for aligning technology and business considerations to deliver bottom line benefits to organizations.
He is adept at leading organisations through incessant change and understands the impact of human factors in the change process.
He has led organisations which have implemented many major projects and is knowledgeable of the necessary arrangements for project governance, business change management, business readiness, business absorbability and KPI’s for project success.
Tony has developed a process and templates for understanding the state of IT in an acquisition target organisation and has led the integration of IT of merged entities.
Tonys’ portfolio of responsibilities whilst at Telstra gave him an excellent understanding of the governance, audit and compliance arenas and the negative implications of poor processes, structure and compliance can have for SOX, CLERP9, NPP, etc.
He has extensive experience in working with IT and BPO outsource providers, both during the negotiation and transition phases and during business as usual operation.
Key Skills:
- IT Strategic Leadership
- Organisation, leadership and change management
- IT Risk Assessment
- Project Leadership
- Total Cost of Ownership
- Outsource Leadership, Domestic and Global
- IT integration in Mergers and Acquisitions
- ERP implementation
- Six Sigma Champion
- Business Continuity and Disaster Recovery Planning
- Business performance and operational reviews
Harvey is an Associate Principal within the Productivity & Procurement arm of Phoenix Consulting. Prior to joining Phoenix he had extensive experience in the Telecommunications industry, including leadership and executive roles in managing large scale operational and service delivery functions. Other executive roles included strategic planning, productivity improvement and delivery of transformation programs.
Harvey ’s areas of expertise include:
Strategic Procurement – Highly experienced in the design and delivery of Procurement initiatives aimed at substantially improving spend effectiveness, quality and benefit optimisation across the end-to-end sourcing/category management lifecycle.
Productivity/Cost Out – Harvey has led major Productivity/Cost Out programs, utilising a wide range of methodologies (Six Sigma, Outsourcing, Shared Services, Organisational Design) to deliver significant and sustainable bottom line savings.
Process Re-design – Strong knowledge and capability in identifying opportunities to deliver benefits (cost reduction, faster to market, improved customer service) through re-design of e2e business processes.
Communication & Change Management – Harvey has a full understanding of the need for effective communication and change management strategies in the delivery of improvement initiatives. His experience spans targeted operation change to large scale enterprise wide transformational programs
Michael joined Phoenix in 2008 as Principal – Technical Services. Prior to his role with Phoenix he had an extensive career in IT including successfully launching an internal collaboration software application globally, as well as running the Victorian office of a large Asia Pacific Digital Media company specialising in web development, software integration and bespoke application development.
Michael has a demonstrated track record of success whilst ensuring the best results for our clients without compromising quality.
Michael’s role within Phoenix and previous employers has given him an excellent understanding of internal business processes, collaboration requirements, knowledge management and vendor management.
The key areas of his expertise are:
- Business Needs Analysis
- Solution Analysis
- Information Architect
- Usability and Accessibility
- Strategic Planning
Matt is a Principal at Phoenix Consulting. He specialises in Business Development and has worked with clients across all industry sectors to achieve tangible business results through technology solutions.
Matt has over 17 years hands-on business experience, with the past 11 years being in the ICT sector, consulting with clients across the full spectrum of business challenges e.g. Mergers & Acquisitions; Business Transformation & Integration Programs; Business Process Improvement; People & Change Management; Sales & Business Enablement; Training & Education.
He has provided end-to-end ICT solutions for clients, including Business & Technology Consulting; Applications Development & Maintenance; Infrastructure & Software Solutions; Service Delivery Management & Managed Services (Outsourcing); Business Continuity & Disaster Recovery Planning; and Telco solutions.
Matt holds a Commerce degree, majoring in Marketing & Management; and is a Member of the Melbourne Junior Chamber of Commerce (MJCC); The CEO Institute, and the Australian Information Industry Association (AIIA). He also serves on the Advisory Board of a fast growing Wholesale Telecommunications company.
Rebecca Shaw – Resource Manager
Rebecca manages our relationships with our resources. She has held Human Resources and Project Management positions and has had significant experience in Event Management.
Her specialization is in areas of relationship management and delivery of HR related functions. Her experience is in Human Resources, hospitality, financial services and the Utilities and IT industries in Australia, London and the USA.
Rebecca is a qualified, nationally registered Emergency Medical Technician, USA.
Key Skills:
- Human Resources/Recruitment
- Staff training
- Customer service/public relations
- Administration/accounts
- Event Management
- Relationship Management
