Value Proposition:
Phoenix understands the complexities often associated with effective working of cross company business processes and the implications on cost and service quality. Also, the implications of not effectively integrating the People, Systems and Process elements across the business. Phoenix has considerable experience and capability to identify a client’s business process performance issues and develop solutions that deliver significant improvements across the cost and service paradigm. Phoenix has refined and implemented these processes in situations ranging from end-to-end, across large corporate’s to quite defined, single function processes in smaller corporate’s.
About Us:
Phoenix Process Improvement solutions utilise a range of industry best practice tools and methodologies and the industry experience of its consultants to develop approaches tailored to its client’s needs and circumstance. The Phoenix experience embraces developing Process solutions for large complex corporates across their enterprise processes to point-to-point solutions for quite defined work functions in other companies.
Phoenix has a broad experience in delivering improvements to business processes using a range of tools and methodologies. The scale of changes delivered range from full blown re-engineering to targeted incremental change and development of internal process management capability.
Typical Solutions
- Reduced transaction and overall costs
- Improved process velocity and speed to market
- Establishment of process management capability
- Elimination of duplication
- Improved customer service
- Optimisation of technology and automation options
- Improved process performance measurement and accountability
Services Offered
- Process Management
- Maturity Assessment
- Identification and impact assessment of process issues
- Design and delivery of process solutions
- Integration of Technology with People/Process elements
- Full Business Process Re-engineering
- Design of process management frameworks
- Process documentation
Industries
- Transport
- Telecommunication
- Retail
- Financial Services
Underpinning the “technical” Process Improvement skills and capabilities that Phoenix possess is significant understanding around Change and Stakeholder management, and the ability to deliver change programs ranging from incremental to transformational into complex organizational environments.
